Order Processing

All orders are processed within 1-3 business days (Monday-Friday, excluding holidays). Processing includes:

• Final quality inspection by licensed pilots
• Professional dry cleaning and sanitization
• Authentication verification
• Customs documentation preparation
• Secure packaging

You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Carriers

International Shipping

We ship to over 100 countries worldwide. International orders may be subject to:

• Customs duties and import taxes
• Import restrictions and regulations
• Additional processing time for customs clearance
• Required documentation for certain countries

Note: Customers are responsible for all customs fees, taxes, and duties. We provide all necessary customs documentation.

Free Shipping

We offer free standard shipping on all orders over $500 USD. This applies to:

• Domestic orders within the USA
• International orders (some restrictions apply)
• All product categories

Free shipping uses our standard shipping method (3-7 business days). Expedited shipping upgrades are available at checkout.

Order Tracking & Delivery

Once your order ships, you'll receive a tracking number via email. You can track your package:

• Through your PilotWardrobe account
• Via the carrier's website using your tracking number
• Through the link in your shipping confirmation email

If you're not available at the time of delivery, carriers will typically leave a notice with instructions for pickup or rescheduling.

Undeliverable Packages

Packages may be returned to us if:

• The address is incorrect or incomplete
• The package is refused by the recipient
• Three delivery attempts have been made
• Customs clearance is denied

If your package is returned, we will contact you to arrange reshipment. Additional shipping fees may apply.

Shipping Restrictions

Due to regulations, we cannot ship certain items to specific countries:

• Military-style uniforms to restricted countries
• Items containing specific materials (e.g., ivory, certain woods)
• Products requiring special licenses or permits

Contact us before ordering if you have questions about shipping restrictions to your country.